Refund & Returns Policy

Introduction and General Policy

EasyAV strives for 100% customer satisfaction with our Avast and AVG antivirus solutions. This Refund & Returns Policy ("Policy") outlines the conditions under which refunds or returns may be accepted. By making a purchase, you agree to this Policy.

As we primarily deal with digital software licenses, the standard concept of a "return" does not apply. Refunds are processed by revoking the license key associated with your purchase.

Eligibility for Refunds

1. Refund Window

Refund requests must be made within **7 days of purchase**. Requests after this period will be evaluated case-by-case but are not guaranteed.

2. Conditions for Refund

Full refunds may be considered under the following conditions:

• **Product Not Delivered:** You did not receive the license key or download link, and no activation has occurred.
• **Major Technical Failure:** The core functionality of Avast or AVG does not work as advertised, and our support team cannot resolve the issue within 48 hours.
• **Service Not Rendered:** Purchased technical support or setup service was not provided.

3. Renewal Refunds

Automatic subscription renewal refunds may be considered if requested within **3 days of renewal**. Charges after this period are typically non-refundable.

Refund Process

4. Initiating a Request

Contact our support team immediately via email at **support@easyav.store** or through our support page. Provide:

• Proof of Purchase (Order ID or Transaction ID)
• Description of reason for refund
• Evidence (screenshots or error messages) for technical failures

5. Processing Time

Approved refunds are processed within **5–7 business days**. Funds may take an additional 3–10 business days to reflect in your original payment method.

Exceptions (Non-Refundable Items)

Refunds are not available for:

• **Activated Software:** License keys already activated cannot be refunded.
• **Change of Mind:** Refunds are not granted for simple change of mind after activation.
• **Third-Party Conflicts:** Issues caused by other software or unrelated hardware failures.
• **Expired Timeframe:** Requests made after the 7-day or 3-day windows.